How can we help?
Find quick answers below, or reach our team directly. We typically reply within one business day.
Common Questions
Where do I find my CoreDhristi license key?
Your license key (it starts with CD-) is shown once on the purchase screen and emailed to you. After that it is masked for security, so find it under Dashboard, My Agents. If you lose it, use Regenerate in Dashboard, Billing (limited to 3 per day) - the old key stops working and a new one is emailed to you.
I'm getting an 'Invalid license key' or 'License is inactive' error. What do I do?
'Invalid license key' usually means it was mistyped or copied with extra spaces - copy it again from Dashboard, My Agents. 'License is inactive' or 'expired' means your subscription lapsed; renew it from Dashboard, Billing and the agent will validate again on its next check.
My listing failed the security scan. What happens next?
Open your listing in Creator Studio to see which of the six review layers failed and why (secret scan, static analysis, dependency audit, automated QA, attack simulation, or the scope questionnaire). Fix the finding, such as removing a committed secret or patching a dependency, and resubmit - there is no penalty for re-scanning.
What happens if something goes wrong on a custom project?
Custom projects run through four escrow milestones of 25% each. You fund a milestone, the developer delivers and marks it complete, and funds release only once you approve. If something is wrong, you can open a dispute and the CoreDhristi team reviews both sides before any money moves.